How long will it take to get a quotation?
For most retail outlets we can usually give you a quote over the phone. Alternatively, you can fill out a contact form with your details and we'll call you back at a time to suit you with a quote.

How soon can you give me cover?
We can provide immediate cover while you're on the phone.

Will my premises be visited?
We don't need to visit your premises prior to you taking out your policy, and if we want to carry out a survey this will be made clear to you.

How soon will I get my policy documents?
Your policy documents will be sent out as soon as you have taken out your cover. You'll normally receive them within 5 working days.

Will my premium go up if I make a claim?
Not necessarily. Each case is treated on its own merits.

How long is my quote valid for?
Our quotes are usually valid for 30 days.

Can you cover my trade?
We provide cover for a wide range of retail outlets. Give us a call to talk through your requirements in more detail.

What will I be covered for?
All our policies include a standard level of cover, together with a range of optional extras that can be tailored to your business. Check out the different product categories on this site for more information, or give us a call on 2343 0000

How do I pay for my policy?
Payment is required when you take out your policy.

Can you give me any advice regarding intruder alarms?
We recommend the use one of the main contractors.

Can you give me any guidance regarding locks and other security protections?
We have minimum standards of security, which are explained with each quotation given.

Who do I speak to if I need to make any changes to my policy?
You can call us on 2343 0000.

Do I need to tell you if there are any changes to my business?
Yes. If you make any changes to your business which may affect your insurance, let us know. If in doubt, give us a call.

How soon can you cover any additional property?
Immediately in most circumstances, just call us.

Will I get a cover note?
Because we aim to despatch policy documents as quickly as possible, there is no need to issue a cover note

How do I make a claim?
You can call us on 2343 0000.

Do I need to complete a claim form?
Yes, and we will help you in this process.

If I need to make a claim, will someone need to come out and inspect the damage?
That depends on the nature and complexity of the claim.

How do I renew my policy?
We will start the renewal process well before the due date.

How soon can you tell me my renewal premium?
Normally within 14 days prior to your renewal is due.

Will I get a refund if I have to cancel my policy before next renewal?
Yes. This will depend on how long your policy has been in force with us. However, cancellation charges will apply.