Complaints Procedure

Customer Satisfaction 
 
 
Elmo Insurance Limited is committed to provide You with the highest level of service. However if You are not satisfied with Our services, please refer the matter to Our Complaints Officer at: 
 
Elmo Insurance Limited 
Abate Rigord Street 
Ta’ Xbiex 
XBX 1111 
Malta 
 
Telephone: 00356 2343 0000 
 
Your complaints will be acknowledged by Our Complaints Officer and a response will be sent to You within a maximum time period of fifteen working days. 
 
In the event that Your complaint remains unresolved, You may write to: 
 
The Office of the Arbiter for Financial Services 
First Floor 
St Calcedonius Street 
Floriana 
FRN 5130 
Malta 
 
Freephone: 80072366 
Telephone: 00356 2124 9245 
 
You can also download a complaint form from: www.financialarbiter.org.mt. This is without prejudice to any other judicial action which You may wish to resort to. 
 
You may also seek assistance from the Malta Insurance Association with whom this company is affiliated.
Elmo Insurance Ltd. is authorised to carry on general insurance business and is regulated by the Malta Financial Services Authority Developed by Seasus