The following list of documents should be presented in the event of a claim:

Damage to luggage, delay of luggage, lost luggage and damage to items:  

• A completed claim form
• Original tickets or e-tickets or travel itinerary
• Luggage tags
• Boarding passes
• Property Irregularity Report – in case of damage to luggage
• Delay Delivery Report – in case of delay of luggage
• Airline Declaration of Lost luggage – in case the luggage is lost
• Original receipts or list of items damaged or missing from luggage
• Keep the damaged luggage as we may ask for it 

Stolen or lost items or money:  

• A completed claim form
• Original tickets, e-tickets or travel itinerary
• Police report
• Original receipts of stolen or lost item(s)
• Proof of ownership of missing items (such as receipts, guarantees, chargers, manuals, boxes and the like) 

Cancellation of flight: 

• A completed claim form
• Original tickets, e-tickets or travel itinerary
• Detailed medical report if the journey is cancelled due to health reasons
• Invoices or receipts of all prepaid expenses
• Notify immediately the travel agent/ticket issuing office, to apply for refund of taxes and surcharges from airline 

Medical expenses: 

• A completed claim form
• Medical report
• Original related receipts 

Delays: 

• A completed claim form
• Original tickets, e-tickets or travel itinerary
• Original confirmation of delay from airline